About Me
IT Engineer with over 4 years of experience providing L2/L3 support. Skilled in network projects, system administration, and supporting clients across sectors such as government, manufacturing, and education through MSP environments. Also experienced in project management and data analysis using Power BI.
Beyond technical execution, I have taken an active role in driving operational improvement and supporting leadership in building more structured and efficient IT operations. I have contributed to redesigning internal processes, clarifying roles and workflows, and improving coordination between technical teams and management.
My focus has been on translating technical activities into clear operational insights, enabling better planning, prioritization, and decision-making at the management level. I am particularly interested in leadership-oriented roles where IT operations, process optimization, and data-driven management come together to deliver sustainable impact.
My Experience
System Administrator Specialist |
Takamol Holding
11/2025 – Current
- Manage hybrid IT infrastructure across Microsoft 365, Azure AD, Intune, Endpoint Central, and ManageEngine AD, ensuring system uptime and compliance.
- Assess and evaluate new or existing IT systems to confirm compliance with organization policies, security frameworks, and alignment with organizational objectives.
- Automate workflows using Power Automate, reducing manual effort and improving operational efficiency.
- Operate and respond to security incidents in Microsoft Defender, coordinating with the SOC team to ensure timely detection, containment, and resolution of threats.
Information Technology Engineer - Contract (With SMART) |
Pilgrim Experience Program (PEP - 2030 vision program)
04/2024 – 10/2025
- Implemented firewalls to connect branches, enforce security rules, and apply traffic shaping to optimize performance.
- Redesigned and configured the network infrastructure to enhance stability and scalability.
- Established a secure connection with SDAIA via GSN to enable automated data access.
- Created a Power BI dashboard to monitor ticketing systems and support executive decisions.
Information Technology Engineer |
SMART Technology Solutions
04/2023 – 04/2025
- Managed servers and Active Directory, including user provisioning, group policies, and access controls.
- Monitored devices using RMM tools and resolved issues proactively through backend scripting and remote commands.
- Participated in QBR (Quarterly Business Review) meetings to present IT performance and improvement plans.
- Renewed and managed licenses and subscriptions to ensure service continuity and compliance.
- Managed IT procurement processes, including requisitions and financial approvals.
- Led IT project and infrastructure management for the Paddock zone at the 2024 Formula 1 event.
IT Support Specialist |
SMART Technology Solutions
01/2022 – 04/2023
- Resolved basic IT issues such as password resets, printer problems, and email access.
- Worked on Active Directory, Azure, and Office 365 account management.
- Provided L2 support during Formula 1 events in 2022 and 2023.
- Provided L1 support to Jeddah Development Authority (JDA) – a government client.
Education
Bachelor's Degree in Computer Engineering
2016 - 2021
- Umm alqura university, Saudi Arabia.
Projects
Pilgrim Experience Program (PEP - 2030 vision program)
- Implemented digital transformation solutions to streamline internal operations and enhance workflow efficiency.
- Led the migration of all user data from BOX to Deem Drive, ensuring data integrity and uninterrupted access.
- Led the design and development of a Power BI dashboard to provide real-time data insights for informed decision-making.
SMART Technology Solutions
- Led client’s digital transformation, boosting performance and technology adoption.
- Designed and implemented network infrastructure for multiple clients.
- Led migration from local AD to Azure Active Directory.
- Managed IT procurement strategically to deliver cost-effective solutions meeting client needs.
Certifications
TECHNICAL SKILLS
- Network infrastructure (Firewalls, Switches, AP)
- System Administrator (Office 365, Azure, Manage Engine plus tools)
- IT Project Management
- Endpoint management (MDM, Intune)
- Power Bi
Contact Me
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Message me on WhatsApp
Abdullah Alshamrani
Riyadh, Saudi Arabia
E-mail: am.alshamrani01@gmail.com Linkedin: www.linkedin.com/in/abdullahshamrani