Information Technology Engineer  - Contract                                   

Pilgrim Experience Program (PEP - 2030 vision program)                                                                                                                                                                               04/2024 – Current

• Develop and maintain dashboards for the IT department, enabling top-level management to make informed decisions.
• Administered Office 365 environments, Deem Exchange, and managing user accounts, licensing, and service configurations.
• Configured compliance policies in Intune, ensuring that all devices meet security PEP standards. 
• Ensure all IT processes and systems are compliant with PEP standards.
• Planned, designed, and deployed LAN/WAN networks, ensuring scalability, reliability, and security.

Information Technology Engineer                                                     

SMART Technology Solutions                                                                                                                                                                                                                                          04/2023 – Current

• Led IT policy development and best practice implementation.
• Developed the annual IT department budget and strategic plan.
• Contributed in establishing MSP Services within my company.
• Designed and implemented network infrastructures.
• Led the research and implementation of innovative IT System solutions, enhancing client services and processes.
• Administered devices with Microsoft Intune, applying configuration and security policies.
• Managed IT procurement processes, including requisitions and financial approvals.
• Led IT project and infrastructure management for the Paddock zone at the 2024 Formula 1 event.

IT Support Specialist                                                                        

SMART Technology Solutions                                                                                                                                                                                                                                        01/2022 – 04/2023

• Proficient in managing Active Directory, Azure, and Office 365 administration.
• Configured and maintained network devices (Firewalls, Switches, APs).
• Played a key role as L2 IT Support at Formula 1 events in 2022 and 2023.
• Collaborated with the Jeddah Development Authority (JDA) as a L1 Support - Government.